Terms of Service for HarbourWave Podcast Studio

Effective Date: 15 May 2026

1. Introduction and Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the services, facilities, equipment, website, booking systems, and related offerings provided by HarbourWave Podcast Studio (“HarbourWave Podcast Studio”, “we”, “us”, or “our”).

By making a booking, using our studio, engaging our production services, accessing our website, or otherwise using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

These Terms apply in addition to any service proposal, quotation, booking confirmation, production brief, or written agreement issued by HarbourWave Podcast Studio. In the event of any inconsistency, the specific written agreement or booking confirmation shall prevail to the extent of that inconsistency.

2. Scope of Services

HarbourWave Podcast Studio provides podcast and content production services, including but not limited to:

• Podcast recording studio rental;
• Multi-camera video podcast production;
• Audio editing and post-production;
• Live streaming setup and support;
• Remote guest interview recording;
• Voice-over recording sessions; and
• Podcast launch consultation.

We may, at our discretion, provide additional related services, equipment, technical support, or production assistance. Any such services may be subject to separate fees, availability, technical limitations, and additional terms.

We reserve the right to modify, suspend, or discontinue any service, equipment, or feature at any time, subject to any confirmed bookings or written commitments already accepted by us.

3. User Obligations and Responsibilities

You agree to:

• Provide accurate, complete, and current information when making bookings or engaging our services;
• Ensure that all participants, guests, speakers, and representatives comply with these Terms and any studio rules or instructions issued by our staff;
• Use the studio, equipment, and services in a lawful, respectful, and safe manner;
• Not damage, misuse, alter, reverse engineer, or interfere with any equipment, software, facilities, or systems provided by us;
• Obtain all necessary permissions, licences, releases, consents, and approvals for any content recorded, produced, streamed, or published using our services;
• Ensure that your content does not infringe any intellectual property rights, privacy rights, confidentiality obligations, or other rights of any third party;
• Comply with all applicable laws and regulations in Singapore, including laws relating to defamation, obscenity, harassment, copyright, data protection, and public order;
• Follow all health, safety, fire, building, and security instructions while on our premises;
• Be responsible for the conduct of your guests, contractors, and any other persons you bring into the studio or involve in the production; and
• Promptly notify us of any damage, malfunction, incident, or safety concern.

You must not use our services for any unlawful, defamatory, fraudulent, abusive, discriminatory, harassing, or otherwise objectionable purpose. We may refuse service, terminate a session, or remove any person from the premises if we reasonably believe there is a breach of these Terms or a risk to safety, property, or operations.

4. Payment Terms and Conditions

All fees, rates, and charges will be communicated in our quotation, booking confirmation, invoice, or published pricing schedule. Unless otherwise stated, prices are in Singapore Dollars (SGD).

• Bookings may require full payment, a deposit, or pre-authorisation before confirmation.
• Payment is due by the date stated on the invoice or booking confirmation.
• We may suspend or withhold services if payment is overdue.
• Any bank charges, payment gateway fees, currency conversion costs, or transfer fees shall be borne by you unless expressly stated otherwise.
• All fees are exclusive of applicable taxes unless expressly stated. Where Goods and Services Tax (“GST”) applies, it will be charged in accordance with Singapore law.
• Additional charges may apply for overtime, extra editing rounds, rush delivery, additional equipment, extended support, special requests, or damage to equipment or premises.

If you dispute any invoice, you must notify us in writing within a reasonable time after receipt, stating the basis of the dispute. Undisputed amounts remain payable in accordance with the original due date.

5. Cancellation and Refund Policy

Cancellations and rescheduling requests must be made in writing by email to [email protected]. The following policy applies unless a different policy is stated in your booking confirmation or written agreement:

• Cancellations made more than 7 days before the scheduled session may be eligible for a refund, less any non-refundable deposit, administrative fee, or third-party costs already incurred.
• Cancellations made 3 to 7 days before the scheduled session may be subject to a partial refund or rescheduling fee at our discretion.
• Cancellations made less than 72 hours before the scheduled session are generally non-refundable.
• No-shows, late arrivals, or early termination of a session by you or your guests are non-refundable.
• For production services, once work has commenced, fees for completed work, allocated staff time, and incurred costs are non-refundable.
• Refunds, where approved, will be processed using the original payment method within a reasonable time, subject to banking and processing timelines.

We may reschedule or cancel a booking if necessary due to equipment failure, safety concerns, staff unavailability, force majeure, or other operational reasons beyond our reasonable control. In such cases, our liability is limited to rescheduling the session or refunding the affected prepaid fees for the cancelled portion, at our discretion and subject to applicable law.

6. Liability Limitations

To the fullest extent permitted by Singapore law, HarbourWave Podcast Studio shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive losses or damages, including loss of profits, loss of business, loss of data, loss of goodwill, or reputational harm, arising out of or in connection with the use of our services.

To the fullest extent permitted by law, our total aggregate liability arising from or in connection with any booking, service, or claim shall not exceed the total fees actually paid by you to HarbourWave Podcast Studio for the specific service giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Singapore law, including liability for fraud or any other liability which cannot lawfully be excluded.

You acknowledge that recording, streaming, and production activities may be affected by technical issues, internet connectivity, equipment malfunction, environmental noise, power interruptions, or third-party platform failures. We do not guarantee uninterrupted recording, streaming, or flawless technical performance, although we will use reasonable efforts to provide professional support.

7. Intellectual Property Rights

Unless otherwise agreed in writing, all intellectual property rights in our studio branding, website content, templates, workflows, proprietary materials, editing methods, and pre-existing materials remain the property of HarbourWave Podcast Studio or our licensors.

Subject to full payment of all applicable fees, and unless otherwise stated in writing, you will own the final deliverables specifically created for you, excluding our pre-existing materials, tools, software, templates, and any third-party content incorporated into the deliverables.

You are responsible for ensuring that any content, music, images, footage, scripts, logos, trademarks, or other materials supplied by you are lawfully used and do not infringe the rights of any third party. You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, process, store, and modify your materials solely for the purpose of providing the services.

Unless you notify us otherwise in writing, you consent to HarbourWave Podcast Studio using non-confidential excerpts, still images, or behind-the-scenes footage of completed projects for portfolio, marketing, and promotional purposes, provided such use does not disclose confidential information or violate any applicable law or agreed restrictions.

8. Data Protection and Privacy

We are committed to handling personal data in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”) and other applicable laws.

By using our services, you consent to our collection, use, disclosure, and processing of personal data for purposes including:

• Managing bookings, payments, and customer accounts;
• Providing recording, editing, production, consultation, and support services;
• Communicating with you regarding your bookings and service delivery;
• Verifying identity, preventing fraud, and ensuring studio security;
• Complying with legal and regulatory obligations; and
• Improving our services, operations, and customer experience.

Where we process personal data on behalf of a client, you are responsible for ensuring that you have obtained all necessary consents and provided all required notices to individuals whose personal data is collected, recorded, or shared through our services.

We may engage third-party service providers, including payment processors, cloud storage providers, editing tools, and streaming platforms, to support service delivery. Such third parties may process data in accordance with their own terms and privacy policies.

Further details on how we handle personal data may be set out in our privacy policy, if published from time to time. In the event of inconsistency, applicable law will prevail.

9. Force Majeure

HarbourWave Podcast Studio shall not be liable for any delay, failure, interruption, or non-performance caused by events beyond our reasonable control, including but not limited to acts of God, fire, flood, storm, epidemic, pandemic, government action, war, terrorism, civil unrest, labour disputes, power failure, internet outage, equipment shortages, or failure of third-party platforms or suppliers.

If a force majeure event occurs, we may suspend performance, reschedule the affected services, or cancel the affected booking if performance becomes impracticable or impossible. Where appropriate, we will use reasonable efforts to notify you and propose an alternative arrangement.

10. Changes to Terms

We may update or revise these Terms from time to time to reflect changes in our services, operational practices, or legal requirements. The updated Terms will take effect upon posting on our website or upon notice to you, unless a later effective date is stated.

Your continued use of our services after the effective date of any revised Terms constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using our services and, where applicable, cancel any future bookings in accordance with these Terms.

11. Applicable Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or in connection with them shall be governed by and construed in accordance with the laws of Singapore.

You agree to submit to the exclusive jurisdiction of the courts of Singapore for the resolution of any dispute arising out of or relating to these Terms, your use of our services, or any booking or transaction with HarbourWave Podcast Studio, subject to any mandatory dispute resolution process required by law or agreed in writing.

12. Contact Information

If you have any questions, requests, complaints, or notices regarding these Terms or our services, please contact us at:

HarbourWave Podcast Studio
71 Ayer Rajah Crescent, #04-05, Singapore 139951
Email: [email protected]
Phone: +65 6817 4926

13. Severability Clause

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

Where any invalid, illegal, or unenforceable provision can be modified to make it valid, legal, and enforceable while preserving its original intent, that provision shall be deemed modified accordingly to the extent permitted by law.

By using the services of HarbourWave Podcast Studio, you acknowledge that you have read and understood these Terms and agree to be bound by them.